Liability for defects, <span>Škoda</span> warranties

Liability for defects

In accordance with the legal regulations and the purchase contract, your Škoda Partner, as the seller, is liable for material defects of your new Škoda vehicle, Škoda Genuine Parts, and Škoda Genuine Accessories.

The buyer is entitled to assert the rights arising from defective performance with the responsible Škoda Partner from the time of the vehicle handover, the date of which is duly documented together with the vehicle identification number (VIN) in the “Vehicle handover documentation” section in the Owner's Manual.

Škoda warranty for new vehicles

In addition to rights from defective performance arising from legal regulations, Škoda Partners or Škoda Auto a.s.1)

provide you with theŠkodanew vehicle warranty (hereafter the “ŠkodaWarranty”) under the terms and conditions described hereinbelow.

Within the Škoda Warranty, Škoda Partners, or Škoda Auto a.s. through its Škoda2)

Partners, provide the following performance:3):

Free repair of damage to the vehicle caused by a material defect or production process if the same occurs on your vehicle within 2 years from the commencement of the Škoda Warranty.
Free repair of damage due to paintwork defects if the same occurs on your vehicle within 3 years from the commencement of the Škoda Warranty.
Free repair of rust corrosion on the body that occurs on your vehicle within 12 years of the start of the warranty. In terms of rust corrosion on the body, the Škoda Warranty shall exclusively cover rust corrosion penetrating through the body from the inside to the outside.
Free repair of the high-voltage battery if the defect occurs within 8 years or before the mileage of 160,000 km/100,000 miles is reached (whichever comes first) from the start of the Škoda warranty.
A reduction in the capacity of the high-voltage battery over time is a natural manifestation of technology and is not a defect within the meaning of the Škoda warranty (it is natural wear and tear).

The commencement of the Škoda Warranty is the day on which the new vehicle is handed over for use by a Škoda Partner to the first buyer who is not a Škoda4)

Partner.

Škoda Partner shall enter this date into the manufacturer's relevant systems, and any Škoda Partner can notify you of this date on request.

The remedy of a defect under the Škoda Warranty may be carried out by replacing or repairing the defective parts. This also applies to the high-voltage battery and its components. The Škoda Service Partner will determine the method of vehicle repair. The remedy of the defect will be carried out within a time period according to the Škoda Service Partner's possibilities. Any replaced parts become the property of the Škoda Service Partner.

For Škoda Warranty claims relating to a defect in the high-voltage battery, the capacity of the high-voltage battery will be at least 70 % of its total usable capacity after the defect has been repaired, taking into account all relevant factors, including the age, condition and mileage of the vehicle.

No further claims shall arise from the Škoda Warranty, namely with regard to vehicle replacement, right of rescission of the purchase contract, reduction of the purchase price, provision of a replacement vehicle for the duration of the repair, or damage compensation.

Škoda Warranty can be claimed at any Škoda authorised workshop operating in the country where Škoda electric cars are sold by Škoda Partners. You can find an overview of these countries on the Škoda Auto website. The defect must be notified within the warranty period and without undue delay after its discovery.

No claims shall arise under the Škoda Warranty, if damage to the vehicle occurred in a causal relationship with one of the following circumstances:

The service work was not carried out on time and professionally in accordance with the provisions of Škoda Auto a.s., or its execution was not proven by the customer when the claim was made under the Škoda Warranty.
Damage was not reported immediately to an expert servicing workshop or was not properly rectified without undue delay.
Damage refers to parts that are subject to natural wear and tear, such as tyres, wiper blades, brake pads and brake discs, clutch, bulbs, synchroniser rings, 12V vehicle battery, etc.
External impact or influences (e.g. accident, hail, flood, fire etc.).
Installation, connection of parts or accessories, performing other modifications or technical changes to the vehicle not approved by Škoda Auto a.s. (e.g. tuning).
Unauthorised use, incorrect handling (e.g. use in motor sport competitions, overloading or commercial passenger transport), incorrect care or unauthorised maintenance.
Failure to follow the instructions in your vehicle's Owner's Manual or other factory-supplied instructions, besides other things, ignoring the warning lights and warning messages of the car, failure to update the vehicle's software properly and on time, or failure to follow the instructions for charging the high-voltage battery.
The vehicle does not meet the country-specific requirements and is permanently operated in such country.
The vehicle is registered or permanently operated in a country, for which it was not designated by Škoda Auto a.s. and in which it is thus unavailable at Škoda Partners.
Using the vehicle as a stationary power source or removing and then using the high voltage battery outside the vehicle.
Exposing the high voltage battery to water or other liquids.

The customer shall prove the lack of causation.

The Škoda Warranty shall not affect the purchaser's statutory rights from defective performance towards the seller or any conceivable claims arising from legal regulations governing liability for damage inflicted by a product defect.

If the vehicle is sold within the warranty period, the rights under the Škoda Warranty pass to the buyer, who is entitled to exercise them to the extent and under the conditions existing at the time of the sale of the vehicle.

Škoda Mobility Guarantee

The Mobility Guarantee provides you with peace of mind for journeys in your vehicle.

If your vehicle is left immobilised on the road due to an unexpected fault, we offer services to keep you moving as part of the mobility guarantee, including technical assistance on the phone, breakdown assistance at the breakdown location, start-up on site, and towing to the Škoda Service Partner, if necessary.

If your vehicle is not repaired on the same day, the Škoda Service Partner may, if necessary, arrange additional subsequent services, such as replacement transport (bus, train, etc.), the provision of a replacement vehicle, and the like.

Certain claims for the free provision of services under the Škoda Mobility Guarantee shall only arise if your vehicle becomes immobile in a causal relationship with the defect, which is to be remedied through performance provided under the Škoda Warranty.

Check the conditions for the provision of the mobility guarantee for your vehicle with your Škoda Partner. They will also inform you of the detailed terms and conditions of the Mobility Warranty in relation to your vehicle. In the event that your vehicle is not covered by a mobility warranty, your ŠKODA Partner will inform you of your options.

Optional Škoda Extended Warranty

If you have also purchased the Škoda Extended Warranty with your new vehicle, Škoda Partners, or Škoda Auto a.s. through its Škoda5)

Partners, will provide free repairs of damage to the vehicle caused by a material defect or production process during the term thereof.

The Škoda Extended Warranty for your vehicle is valid for the agreed period or until the agreed mileage limit is reached, whichever comes first.

For the assessment of claims relating to the Škoda Extended Warranty, the conditions of the Škoda Warranty described above shall reasonably apply.

Defects may only be remedied under the Škoda Extended Warranty by replacing or repairing the defective parts, whereas the Škoda Service Partner decides on the method of vehicle repair. The remedy of the defect will be carried out within a time period according to the Škoda Service Partner's possibilities.

No further claims shall arise from the Škoda Extended Warranty, namely with regard to vehicle replacement, right of rescission of the purchase contract, reduction of the purchase price, provision of a replacement vehicle for the duration of the repair, or damage compensation.

The above-mentioned paint warranty, the warranty against corrosion of the body and the high-voltage battery warranty are unaffected by the Škoda extended warranty.

The Škoda Extended Warranty does not apply to exterior and interior foils.

For information on the detailed terms and conditions of the Škoda Extended Warranty, contact your Škoda Partner.

The Škoda Mobility Guarantee and the Škoda Extended Warranty are only available for certain countries.

¹⁾Applies to the Czech Republic and Germany.

²⁾Applies to the Czech Republic and Germany. In some countries, Škoda Partners may provide you with a warranty in addition to the Škoda Warranty terms and conditions indicated herein. For the specific terms and the scope of such warranty, as well as the duration of the warranty periods, refer to the purchase contract concluded with your Škoda Partner or the accompanying documentation. Any rights under a warranty provided in excess of the terms of the Škoda Warranty may only be exercised with Škoda Partners who have undertaken to provide such warranty.

³⁾Applies to the Czech Republic and Germany. In some countries, Škoda Partners may provide you with a warranty in addition to the Škoda Warranty terms and conditions indicated herein. For the specific terms and the scope of such warranty, as well as the duration of the warranty periods, refer to the purchase contract concluded with your Škoda Partner or the accompanying documentation. Any rights under a warranty provided in excess of the terms of the Škoda Warranty may only be exercised with Škoda Partners who have undertaken to provide such warranty.

⁴⁾As required by generally binding legislation in some countries, the date of registration of the vehicle may be given instead of the date of handover.

⁵⁾Applies to the Czech Republic and Germany.